Palette and Pasture Privacy Policy

Privacy Policy
This privacy policy sets out how Palette and Pasture Ltd uses and protects any information that you give Palette and Pasture Ltd when you use this website.

Palette and Pasture Ltd is committed to ensuring that your privacy is protected.

Palette and Pasture Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

Palette and Pasture Ltd may collect and store information on the following:

 

·         Personal details and information you provide to Palette and Pasture Ltd – and agree to provide as accurate – for the purpose of subscribing to our email notifications for purchasing tickets.

 

·         Your personal details from emails or other correspondence that you send to Palette and Pasture Ltd. Your visits to and use of Palette and Pasture Ltd website.

By using the Palette and Pasture Ltd website or by sending your details to Palette and Pasture Ltd by email or otherwise, you consent to the collection, use and transfer of your information under the terms of this privacy policy.
 

 The information collected by Palette and Pasture Ltd may be used:

·         To improve the services offered by Palette and Pasture Ltd.
 

·         To supply you with information or services that you have requested.
 

·         To notify you from time to time about important changes or developments to Palette and Pasture Ltd events, activities or services.|

 

·         You will need to opt in to allow Palette and Pasture Ltd to periodically send promotional emails about new products, special offers or other information which Palette and Pasture Ltd thinks you may find interesting, using the email address which you have provided.
 

What Palette and Pasture Ltd will NOT do with your information:

·         Palette and Pasture Ltd will not sell, distribute or lease your personal information to third parties unless required by law to do so.
 

Credit Card Security
When an order is placed on the Palette and Pasture Ltd website, credit card numbers are encrypted using 128 bit encryption, through Secure Trading.
 

Security
Palette and Pasture Ltd is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, Palette and Pasture Ltd has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online.

Palette and Pasture Ltd will take all reasonable precautions to prevent access to your personal information by unauthorised persons and to prevent the accidental loss, destruction, damage, misuse or alteration of your personal information.
 

Links to other websites
Palette and Pasture Ltd website may contain links to other websites of interest. You should note that once you have used these links to leave the Palette and Pasture Ltd website, Palette and Pasture Ltd does not have any control over the destination website. Therefore Palette and Pasture Ltd is not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
 

Cookies

Cookies enable the web server to monitor activity on the website and make it easier for the user to use the website on future occasions. Cookies may be issued to your computer when you enter the Palette and Pasture Ltd website unless you stated your objection to receiving them when providing your details. Palette and Pasture Ltd may use information from cookies in the administration of the Palette and Pasture Ltd website, to improve the Palette and Pasture Ltd website and/or for marketing purposes.

 

Ticket Terms and Conditions

·         You must show your valid ticket on entry to an event.
 

·         Palette and Pasture Ltd reserve the right to double-check passes and request another form of identification at any time.
 

·         Children must be accompanied and supervised by an adult at ALL TIMES.
 

·         In unforeseen circumstances opening hours, daily activities & timetables may be subject to change – in these situations our website and social media will be updated to reflect any changes.

Keep up to date via our website, Facebook or Instagram pages. Please note we will always do our best to be open as usual! The decision of the Palette and Pasture Ltd management team is final.

·         Palette and Pasture Ltd will be closed from 24th December to 28th February (inclusive).

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Palette and Pasture. References to "our Website" or "the Website" are to paletteandpasture.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Palette and Pasture
Pyle Farm, Trudoxhill, Near Frome, Somerset
BA11 5DL

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.