Privacy Policy
Palette and Pasture Privacy Policy
Privacy Policy
This privacy policy sets out how Palette and Pasture Ltd uses and protects any information that you give Palette and Pasture Ltd when you use this website.
Palette and Pasture Ltd is committed to ensuring that your privacy is protected.
Palette and Pasture Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Palette and Pasture Ltd may collect and store information on the following:
· Personal details and information you provide to Palette and Pasture Ltd – and agree to provide as accurate – for the purpose of subscribing to our email notifications for purchasing tickets.
· Your personal details from emails or other correspondence that you send to Palette and Pasture Ltd. Your visits to and use of Palette and Pasture Ltd website.
By using the Palette and Pasture Ltd website or by sending your details to Palette and Pasture Ltd by email or otherwise, you consent to the collection, use and transfer of your information under the terms of this privacy policy.
The information collected by Palette and Pasture Ltd may be used:
· To improve the services offered by Palette and Pasture Ltd.
· To supply you with information or services that you have requested.
· To notify you from time to time about important changes or developments to Palette and Pasture Ltd events, activities or services.|
· You will need to opt in to allow Palette and Pasture Ltd to periodically send promotional emails about new products, special offers or other information which Palette and Pasture Ltd thinks you may find interesting, using the email address which you have provided.
What Palette and Pasture Ltd will NOT do with your information:
· Palette and Pasture Ltd will not sell, distribute or lease your personal information to third parties unless required by law to do so.
Credit Card Security
When an order is placed on the Palette and Pasture Ltd website, credit card numbers are encrypted using 128 bit encryption, through Secure Trading.
Security
Palette and Pasture Ltd is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, Palette and Pasture Ltd has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online.
Palette and Pasture Ltd will take all reasonable precautions to prevent access to your personal information by unauthorised persons and to prevent the accidental loss, destruction, damage, misuse or alteration of your personal information.
Links to other websites
Palette and Pasture Ltd website may contain links to other websites of interest. You should note that once you have used these links to leave the Palette and Pasture Ltd website, Palette and Pasture Ltd does not have any control over the destination website. Therefore Palette and Pasture Ltd is not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Cookies
Cookies enable the web server to monitor activity on the website and make it easier for the user to use the website on future occasions. Cookies may be issued to your computer when you enter the Palette and Pasture Ltd website unless you stated your objection to receiving them when providing your details. Palette and Pasture Ltd may use information from cookies in the administration of the Palette and Pasture Ltd website, to improve the Palette and Pasture Ltd website and/or for marketing purposes.
Ticket Terms and Conditions
· You must show your valid ticket on entry to an event.
· Palette and Pasture Ltd reserve the right to double-check passes and request another form of identification at any time.
· Children must be accompanied and supervised by an adult at ALL TIMES.
· In unforeseen circumstances opening hours, daily activities & timetables may be subject to change – in these situations our website and social media will be updated to reflect any changes.
Keep up to date via our website, Facebook or Instagram pages. Please note we will always do our best to be open as usual! The decision of the Palette and Pasture Ltd management team is final.
· Palette and Pasture Ltd will be closed from 24th December to 28th February (inclusive).
DigiTickets Privacy Policy
Policy Owner
This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited
Who we are
In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.
Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.
Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Directly
When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:
- Name
- Postal address
- Email address
- Telephone number
- Purchase and booking information
- Any other information voluntarily provided by you
Payment Information
Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.
Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.
Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.
Website Usage Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Screen resolution
- Operating system
- Referral source
- Pages visited and actions taken on the Website
- Date and time of access
Marketing Preferences
If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.
How We Use Your Information
We process personal information for the following purposes:
- To provide products and services you request
- To process transactions and fulfil orders
- To provide customer support and after-sales services
- To manage bookings and accounts
- To improve our Website, products, and services
- To ensure Website security and prevent fraud
- To comply with legal and regulatory obligations
- To send marketing communications where we have your consent or another lawful basis to do so
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Performance of a contract: to provide goods or services you have requested.
- Legal obligation: where processing is necessary to comply with legal requirements.
- Legitimate interests: to manage and improve our business, Website security, and customer experience.
- Consent: where required, including for certain cookies and marketing communications.
Where we rely on consent, you may withdraw it at any time.
Sharing Your Information
We may share your personal information with:
- Payment processors
- Hosting and IT service providers
- Delivery and fulfilment partners
- Marketing and communications providers
- Analytics and Website performance providers
- Professional advisers and auditors
- Regulatory authorities, law enforcement agencies, or courts where required by law
All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.
We do not sell personal information to third parties.
International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:
- Transfers to countries deemed to provide an adequate level of protection; or
- Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.
Retention periods vary depending on the type of information and the purpose for which it is processed.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.
How We Use Cookies
We use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.
Cookie |
Purpose |
Duration |
|---|---|---|
PHPSESSID |
Maintains user session and shopping basket functionality |
Session / 24 minutes |
dtAnalyticsConsent |
Records cookie consent preferences |
1 year |
Analytics Cookies
These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.
These cookies are only placed with your consent.
DigiTickets
Examples include:
- dtAnonymousID
Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie.
Google Analytics
Examples include:
- _ga
- _ga<container-id>
- _gid
- _gat_<tracker-name>
Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie, not your name or contact details.
Google Privacy Information:
https://support.google.com/analytics/answer/6004245
Microsoft Clarity
Examples include:
- _clck
- _clsk
- CLID
- ANONCHK
- MR
- MUID
- SM
Used to analyse user interactions and improve Website usability.
Microsoft Clarity Information:
Performance Monitoring Cookies
Performance monitoring tools help us identify technical issues and improve Website reliability.
Examples may include cookies used by services such as New Relic.
Managing Cookies
When you first visit our Website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Choose your cookie preferences
You may change your preferences at any time through our cookie settings tool.
You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.
Your Data Protection Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request portability of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
For more information about your rights, visit:
https://ico.org.uk/
Automated Decision-Making
We do not generally make decisions producing legal or similarly significant effects using solely automated processing.
Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.
Childrens Data
Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.
Where we process children's personal information, we take additional care to ensure appropriate protections are in place.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Digital Ticketing Systems (t/a DigiTickets)
Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ
www.digitickets.co.uk/compliance-request
If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.
We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.
If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).
Other Websites
This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.
Last Updated: 25 August 2026
Our payments are processed using : Payyo
